Privacy Policy

Last Updated: September 3, 2026

River Falls Spa (“River Falls Spa,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, booking tools, communications, and services.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Appointment or service information
  • Information submitted through contact, booking, or consultation forms
  • Communications you send to us
  • Other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, referring website, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

  • Respond to questions and inquiries
  • Schedule and manage appointments
  • Provide requested services
  • Send appointment confirmations and reminders
  • Communicate with you about your account, appointments, or services
  • Provide customer support
  • Improve our website and services
  • Send promotional or marketing communications when you have consented to receive them
  • Maintain website security and prevent fraud
  • Comply with legal and regulatory requirements

SMS and Text Messaging

If you provide your mobile phone number and consent to receive text messages from River Falls Spa, we may send you text messages related to appointments, services, customer support, promotions, or other communications for which you have provided consent.

Message and data rates may apply. Message frequency may vary.

You may opt out of text messaging at any time by replying STOP or UNSUBSCRIBE. You may reply HELP for additional information.

No mobile details or personally identifiable information will be shared with third parties or affiliates for marketing or promotional purposes.

Your consent to receive text messages is not a condition of purchasing any product or service.

Sharing of Personal Information

We do not sell your personal information.

We may share information with service providers that help us operate our business, such as website hosting providers, appointment and scheduling platforms, payment processors, analytics providers, email providers, and other technology vendors.

These service providers may only use information as necessary to perform services on our behalf or as otherwise permitted by law.

No mobile details or personally identifiable information will be shared with third parties or affiliates for marketing or promotional purposes.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect the rights, property, safety, or security of River Falls Spa, our customers, or others.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our site, and measure website performance.

We may use third-party analytics services that collect information about website usage. These services may use cookies or similar technologies.

You can control or disable cookies through your browser settings, although doing so may affect certain website functionality.

Online Booking and Third-Party Services

River Falls Spa may use third-party platforms to provide appointment scheduling, payment processing, messaging, or other business services.

When you interact with those services, information may also be subject to the privacy policies and terms of the applicable third-party provider.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may contact us to request that we:

  • Update or correct your personal information
  • Remove certain personal information where legally permitted
  • Stop sending you marketing emails
  • Stop sending you marketing text messages

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

For text messages, reply STOP or UNSUBSCRIBE.

Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete it.

Links to Other Websites

Our website may contain links to third-party websites.

River Falls Spa is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before submitting personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.